1. About these terms

These terms govern your use of this website (the Site). By using the Site, you agree to these terms. If you do not agree, please do not use the Site.

2. Who we are

The Site is operated by THE SYSTEMS HOUSE CONSULTANCY LTD (trading as The Systems House) (we, us, our), a private limited company registered in England and Wales under company number 17363727. Our registered office is 82a James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE. You can contact us at hello@thesystemshouse.co.uk.

3. Information, not advice

The Site provides general information about our agency services and related topics. It is not legal, financial, tax, employment, information-security or other regulated professional advice. You should obtain advice appropriate to your circumstances before acting or refraining from acting on Site content.

Although we take reasonable care, we do not promise that Site content is complete, accurate, current or suitable for a particular purpose. Case studies, examples, forecasts and results are illustrative; outcomes depend on each organisation’s circumstances.

4. Our services

Site content is an invitation to discuss our services, not a binding offer. Sending an enquiry or booking a conversation does not create a client relationship. Agency services are supplied only under a separate written proposal, statement of work or engagement agreement accepted by us and the client. If these Website Terms conflict with an expressly agreed client contract, that client contract takes priority for the relevant engagement.

5. Intellectual property and ownership of work

Website content. We or our licensors own all intellectual property rights in the Site and its content, including its structure, visual design, text, graphics, photography, branding, code and original materials. All rights are reserved. You may view the Site and print or download reasonable extracts solely for internal, non-commercial reference.

Agency work. Unless a separate written agreement expressly states otherwise, The Systems House retains all copyright and other intellectual property rights in work created by or for us. This includes proposals, pitches, research, strategy, positioning, naming, copy, content, campaign concepts, brochures, brand and graphic design, website design and code, CRM architecture and configuration, automations, workflows, system designs, reports, presentations, templates, frameworks, processes, methods, know-how, prototypes, drafts, unused concepts, working files and source files.

Client rights. A client receives only the licence or assignment expressly set out in the applicable signed engagement agreement, and only once all relevant fees and expenses have been paid in full. Commissioning, reviewing, receiving or paying for work does not by itself transfer copyright or ownership. Any assignment of copyright must be expressly agreed in writing and signed by the rights owner. Pre-existing materials, reusable components, methods, templates, software, tools and know-how remain ours and may be licensed only to the extent needed to use an agreed final deliverable.

Third-party and client materials. Fonts, stock assets, software, platforms, plug-ins and other third-party materials remain subject to their own licence terms. Clients retain ownership of materials they supply and grant us a non-exclusive licence to use, adapt and reproduce them as reasonably necessary to deliver the engagement. The client is responsible for ensuring it has the necessary rights and permissions for supplied materials.

Restrictions. Without our prior written permission, you must not copy, reproduce, adapt, publish, disclose, distribute, sell, license, commercially exploit, train an artificial-intelligence system on, scrape or systematically extract our work or Site content. You must not use rejected or unpaid concepts, remove ownership notices, present our work as your own, provide our working files to another supplier for development, or reverse engineer proprietary systems, templates or methods except where law expressly permits and cannot be excluded.

Portfolio use. Unless a signed client agreement or confidentiality obligation states otherwise, we may identify a client and display completed public-facing work for our portfolio, credentials, awards and marketing after that work has been made public.

Nothing in these terms transfers any intellectual property right by implication. We reserve all rights and remedies available for unauthorised use, including seeking removal, an injunction, damages or an account of profits where available.

6. Acceptable use

You must not use the Site unlawfully or fraudulently; attempt unauthorised access; introduce harmful material; interfere with its operation or security; use automated tools to overload or systematically scrape it; or submit unlawful, deceptive, abusive or unauthorised confidential material.

7. Links and availability

Third-party links are provided for convenience and do not imply endorsement. We do not control their content, security or privacy practices. We may change, suspend or withdraw the Site without notice and do not guarantee uninterrupted, error-free availability.

8. Our responsibility

Nothing excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, to the fullest extent permitted by law, we are not liable for loss arising from reliance on general Site content, loss of profit, revenue, business, anticipated savings, goodwill or data, indirect or consequential loss, or third-party acts or content.

9. Privacy, changes and law

Our Privacy Notice explains how we use personal information and our Cookie Notice explains the technologies used on the Site. We may update these terms by publishing a revised version here. These terms are governed by the law of England and Wales, whose courts have exclusive jurisdiction except where mandatory law requires otherwise.

1. Who controls your information

THE SYSTEMS HOUSE CONSULTANCY LTD, trading as The Systems House, is responsible for the personal information described in this notice. We are registered in England and Wales under company number 17363727 and our registered office is 82a James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE. This notice applies to Site visitors, prospective clients, clients, suppliers, professional contacts and people who communicate with us. Contact us at hello@thesystemshouse.co.uk.

2. Information we collect

Depending on your dealings with us, we may collect identity and professional details; contact details; enquiry, correspondence and meeting information; contract, billing and project information; marketing preferences; limited technical and usage information; and information from public professional sources, referrals or events.

When you submit a website form, we also record the form, page, service area and call-to-action used; the page address, referral address and campaign parameters; submission date and time; time taken to complete the form; approximate device type, browser and operating-platform information; viewport and screen size; language, locale and time zone; cookie availability and the Site’s recorded consent state; do-not-track or global privacy-control signals; and server-provided IP address, country and request-security identifiers. This lets us attribute and route the enquiry, preserve its consent record, prevent abuse and understand whether the form worked correctly. We do not copy the contents of your cookies into the enquiry record and do not use this form process to create a covert device fingerprint.

Please do not send special-category or criminal-offence information unless it is necessary for an agreed purpose and we have confirmed an appropriate way to share it.

3. How and why we use information

We use information to respond to enquiries and prepare proposals; attribute an enquiry to the relevant page, service and campaign; maintain evidence of privacy and marketing choices; protect forms from abuse; diagnose device-specific form problems; enter into and manage client engagements; deliver agency services and support; manage suppliers and professional contacts; operate, secure and improve our systems; send relevant B2B communications where permitted; meet legal and accounting duties; and establish or defend legal rights.

Our lawful bases are, depending on the activity, steps requested before a contract, performance of a contract, legal obligation, consent, or our legitimate interests in operating, securing and developing the business. Optional email or telephone marketing is recorded and used only where the relevant permission has been selected. Where we rely on legitimate interests, we consider necessity, proportionality, reasonable expectations and individual rights.

4. Sources and recipients

Information may come directly from you, your organisation or advisers, clients providing project data, the Site and security systems, or public professional sources. Where necessary, it may be shared with carefully selected hosting, email, productivity, CRM, scheduling, analytics, security, file-storage, accounting and payment providers; professional advisers and insurers; delivery partners bound by confidentiality; authorities where required; or parties to a proposed business reorganisation.

We do not sell personal information.

5. International transfers

Some suppliers may process information outside the UK. Where a restricted transfer occurs, we use an applicable UK adequacy decision or approved transfer mechanism and complete any required risk assessment.

6. Retention

We keep information only as long as needed for its purpose and legal, accounting, security or dispute requirements. Typical periods are up to 24 months after an unsuccessful enquiry; six years after a client engagement for core contracts and correspondence; the legally required period for tax and accounting records; and the engagement plus an agreed deletion window for client project working data. Marketing preferences are retained as needed to honour opt-outs.

7. Your rights

Subject to law, you may ask for access, correction, deletion, restriction or portability; object to processing based on legitimate interests; or withdraw consent. You have an absolute right to object to direct marketing. We may need to verify identity and normally respond within one month.

8. Complaints and security

Please contact us first so we can try to resolve a concern. You may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or telephone 0303 123 1113. We use proportionate technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

9. Changes

We may update this notice to reflect legal, operational or technology changes. The date above shows when it was most recently revised.

1. What cookies are

Cookies are small text files stored on a device. Similar technologies include local storage, pixels and software development tools.

2. How we use them

The Site may use strictly necessary technologies for security, network management, accessibility, controlling the display of the revenue diagnostic and remembering privacy choices. Website enquiry records note whether cookies are enabled and the Site’s consent-state label, but do not copy raw cookie values. We do not currently use optional advertising or personalisation cookies. If analytics, embedded media, scheduling or marketing technologies are introduced, we will update this notice and request consent before placing non-essential cookies.

3. Managing cookies

You can delete or block cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the Site from working. Where optional cookies are introduced, rejecting them will be as easy as accepting them and consent will be changeable or withdrawable at any time.

4. Contact

Questions about cookies or personal information can be sent to hello@thesystemshouse.co.uk. See our Privacy Notice above for more information about your rights.

The Systems House wants its website and services to be usable by as many people as reasonably possible, including people who use assistive technologies.

Our aim

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA where reasonably practicable. This includes working towards content that can be navigated by keyboard, zoomed without loss of essential information, understood with clear structure and used with common screen readers.

Current status

The Site has not yet undergone an independent accessibility audit. We continue to review it against WCAG 2.2 AA and welcome reports of any problems or barriers.

Help and alternative formats

If you need information in another format or a reasonable adjustment to communicate with us or use our services, email hello@thesystemshouse.co.uk. Please describe what you need and how we can contact you.

Reporting a problem

If you find an accessibility problem, email us with the page, the problem and, if useful, the browser or assistive technology used. We will investigate and explain what we can do.

Review

We review this statement at least annually and after material changes to the Site.